The future of internet business is personal communication.
Open a new channel of communication and establish real connections with your customers.
Ask your customers to answer a simple question from within your website. See demo survey →
If you don’t receive a response, send a follow-up email or repeat the in-app survey after a stipulated time.
See and respond to feedback instantly. You can segment, filter and manage responses from your dashboard in real-time.
See the demo dashboard →
Fix the issues that your detractors are facing and ask your promoters for testimonials.
Set your survey to restart after regular intervals. This will help you identify changes in customer sentiment over time.
Iteratively act on feedback to turn your detractors into happy customers.
Insert our snippet of code into your website and start collecting feedback instantly.
Works out of the box on all kinds of websites & platforms. No technical knowledge required.
Customize the survey look and feel of the widget & email to match your website’s design.
Metriculator supports multiple languages and lets your customers fill out the survey in their native language.
Start receiving feedback in real time and get email alerts as soon as new feedback arrives.
Metriculator also lets you segment & filter responses based on your customer’s traits.
Metriculator uses NPS (Net Promoter Score) as the metric for measuring customer satisfaction and business growth.
NPS is a simple yet powerful methodology for measuring a customer’s overall satisfaction with your product or service.
NPS survey starts off with one simple question. Customers are asked to rate on a 11-point scale, their likelihood of recommending your product/service to a friend or a collegue. Since the responses to this question are on a numerical scale, it provides a quantitative metric that can be monitored over time.
How likely are you to recommend our product to your friends?
After this, customers are asked an open-ended question where they can explain the reasoning behind their score - the issues they have faced with your product or the things that they liked about it. Although the numeric score alone is sufficient for measuring NPS, it is critical to evaluate the comments that your customers write because this gives a qualitative insight to your product's overall customer engagement. Some examples of this are as follows -
What changes would we have to make for you to give us a higher rating?
What is the primary reason behind the ratings you provided?
Based on the responses and the score provided, customers are categorized into three groups -
The ultimate goal of measuring NPS is to understand the pain points faced by the detractors and passives, resolves those issues and convert them into happier customers who will put the word out and allow for increased revenues and profits.
Net Promoter Score (or Net Promoter System) is used by a lot of companies across different verticals such as Apple, Dell, AirBnB and Slack. Use Metriculator to start an NPS campaign for your company today →
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